Plain-English summary. We’ve written this to be clear and fair. It doesn’t take away your legal rights, and nothing here is professional HVAC advice — for any gas, refrigerant, or electrical work, use a licensed pro. Questions? Email matt@getgoodtwin.com.
Last updated: June 19, 2026
This Refund & Cancellation Policy is part of our Terms of Service. It explains how subscriptions renew, how to cancel, and when refunds are available. All payments are processed by Stripe, Inc. ("Stripe").
1.1 Auto-renewal. Your Journeyman subscription (approximately $29 per month, plus tax) renews automatically at the end of each billing period. We charge your payment method on file (via Stripe) for the then-current price until you cancel.
1.2 How to cancel. You can cancel at any time:
Cancellation takes effect at the end of your current paid billing period. You keep access until then, and you will not be charged again after cancellation.
1.3 Refunds on subscriptions. We offer a 7-day satisfaction refund on a new subscription charge: if you’re not satisfied, email matt@getgoodtwin.com within 7 days of that charge for a full refund. After that window, subscription fees are non-refundable except where required by law; when you cancel you keep access through the end of the period you’ve already paid for, and we don’t refund partial or unused periods.
1.4 Free trial (if offered). We do not currently offer a free trial.
1.5 Renewal reminders. Where required by law (or as a courtesy), we send a renewal/receipt notice to your account email. It is your responsibility to cancel before renewal if you do not want to be charged.
2.1 Before the session. If you cancel a scheduled consult, work-review, or in-person dispatch booking at least 24 hours before the scheduled start time, you are eligible for a full refund or free reschedule.
2.2 Late cancellations / no-shows. Cancellations made less than 24 hours before the start time, or failure to attend, are subject to a fee of up to 50% of the consult price, because the independent professional ("Pro") has reserved that time.
2.3 After a completed session. Because consults are delivered live and largely cannot be "returned," completed consults are generally non-refundable. However, if a session did not occur as described (e.g., a technical failure on our end, or the Pro did not attend), contact matt@getgoodtwin.com within 5 days and we will review your request and, where appropriate, issue a refund or credit.
2.4 Quality and disputes with Pros. Pros are independent professionals responsible for their own advice and licensed work (see Section 5 of the Terms of Service). Journeyman's refunds under this policy cover fees paid to Journeyman for access to the consult; they do not cover the cost of any HVAC work, parts, repairs, damages, or losses arising from a Pro's services or from work you perform. Disputes about a Pro's work are between you and the Pro, though we may help facilitate a resolution.
If a renewal payment fails, Stripe may retry the charge per our retry settings. If payment continues to fail, we may suspend or cancel your subscription. Restoring access may require a successful payment.
If you have a billing concern, please contact us first at matt@getgoodtwin.com so we can resolve it quickly. Filing a chargeback without contacting us may result in suspension of your account while the dispute is reviewed. We retain records of your agreement to these terms, your usage, renewal notices, and cancellation options to respond to disputes.
Nothing in this policy limits any non-waivable refund or cancellation rights you may have under the consumer-protection laws of your jurisdiction (for example, statutory cooling-off or "right of withdrawal" periods). Where such rights apply, they control over any contrary statement above.
We may update this policy. Changes apply to purchases and renewals made after the updated "Last updated" date. We will provide notice of material changes as described in our Terms of Service.
CheckHourAC
Florida, USA (full mailing address available on request by email)
Refund & billing support: matt@getgoodtwin.com