Privacy Policy

Plain-English summary. We’ve written this to be clear and fair. It doesn’t take away your legal rights, and nothing here is professional HVAC advice — for any gas, refrigerant, or electrical work, use a licensed pro. Questions? Email matt@getgoodtwin.com.

Last updated: June 19, 2026

1. Introduction

This Privacy Policy explains how CheckHourAC ("Journeyman," "we," "us") collects, uses, and shares information when you use the Journeyman platform at https://journeyman-three.vercel.app (the "Platform"). By using the Platform, you agree to this Policy.

2. Information we collect

We aim to collect only what we need to run the Platform. We collect:

• Account information — your email address, name (if you provide it), password (stored hashed), and account settings.
• Payment information — your subscription and purchase records, and limited billing details. Payments are processed by Stripe, Inc. ("Stripe"). We do not collect or store your full payment card number; Stripe handles your card data directly. We receive limited information from Stripe such as the last four digits of your card, card brand, billing country/ZIP, and transaction status, to manage your account and subscription.
• Usage data — how you interact with the Platform: courses and lessons viewed, progress, AI tutor questions and conversations, consult bookings, device and browser type, IP address, approximate location derived from IP, and log/diagnostic data.
• Content you provide — questions you ask the AI tutor, messages, and any photos, video, or documents you upload for a consult or work-review.
• Communications — emails and support messages you send us.
• Cookies and similar technologies — used to keep you logged in, remember preferences, and understand usage. See Section 7.

We do not intentionally collect special-category data (such as health, biometric, or government-ID numbers). Please do not include sensitive personal information in your tutor questions or consult uploads.

3. How we use information

We use information to:

• provide, maintain, and improve the Platform and its educational content;
• create and manage your account and authenticate you;
• process subscriptions, one-time consult purchases, renewals, and refunds (via Stripe);
• operate the AI tutor and respond to your questions;
• connect you with independent professionals ("Pros") for consults, work-reviews, and dispatch, and facilitate scheduling and communication;
• provide customer support;
• send service and transactional messages (e.g., receipts, renewal notices, account alerts);
• send marketing messages only where permitted, and always with an unsubscribe option;
• detect, prevent, and address fraud, abuse, and security issues; and
• comply with legal obligations and enforce our Terms of Service.

How the AI tutor uses your data: when you ask the tutor a question, your message and the relevant conversation are sent to our third-party AI provider, Anthropic, PBC (maker of Claude), to generate a response. We do not sell your conversations, and we do not use your tutor conversations or uploaded content to train AI models. Anthropic processes this data under its commercial terms and does not use business/API data to train its models by default.

4. How we share information

We do not sell your personal information. We share information only as follows:

• Service providers / processors who help us run the Platform under contract, including:
• Stripe — payment processing and fraud prevention (Stripe acts as a payment processor; see https://stripe.com/privacy);
• Vercel Inc. — hosting and storage;
• Resend (resend.com) — transactional and marketing email;
• Anthropic, PBC (Claude) — AI tutor functionality;
• Vercel platform logs only (no third-party analytics at this time) — usage analytics.
• Independent professionals (Pros) — when you book or message a Pro, we share the information needed to deliver that consult (e.g., your name, the question, and any photos/documents you upload for the consult). Pros are independent and have their own responsibilities for the information they receive; review Section 5 of our Terms of Service.
• Legal and safety — when required by law, subpoena, or to protect the rights, safety, or property of Journeyman, our users, or the public.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Policy.

We do not sell or rent your personal information to third parties for their own marketing, and we do not share it for cross-context behavioral advertising except as disclosed in this Policy.

5. Data retention

We keep personal information for as long as your account is active and as needed to provide the Platform, then for the period required to meet legal, tax, accounting, and dispute-resolution obligations. We retain transaction records as required by law and by Stripe. You can request deletion as described in Section 6, subject to those retention requirements.

6. Your rights and choices

Depending on where you live, you may have rights to: access the personal information we hold about you; correct it; delete it; obtain a copy/port it; object to or restrict certain processing; and opt out of marketing or of any "sale"/"sharing." To exercise these rights, contact us at matt@getgoodtwin.com. We will respond within the timeframe required by applicable law and will not discriminate against you for exercising your rights. You may also:

• update your account information in your account billing settings (Stripe customer portal);
• unsubscribe from marketing emails using the link in each email; and
• manage cookies through your browser and any in-product controls.

For users in the EEA/UK: our legal bases for processing are performance of our contract with you (providing the Platform), your consent (e.g., for marketing), our legitimate interests (securing and improving the Platform), and compliance with legal obligations. You may lodge a complaint with your local supervisory authority. Where we transfer data internationally, we rely on appropriate safeguards such as the Standard Contractual Clauses.

7. Cookies and tracking

We use cookies and similar technologies to operate the Platform, remember your session and preferences, and measure usage. You can control cookies through your browser settings; disabling some cookies may affect functionality. We currently use only essential cookies needed to keep you signed in and operate the Platform; we do not use advertising or cross-site tracking cookies, so no cookie-consent banner is presented.

8. Security

We use reasonable administrative, technical, and physical safeguards (such as encryption in transit, access controls, and use of PCI-compliant payment processing via Stripe) to protect information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security. Protect your password and notify us at matt@getgoodtwin.com of any suspected unauthorized access.

9. Children's privacy

The Platform is intended for users 18 and older and is not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children under that age. If you believe a child has provided us information, contact matt@getgoodtwin.com and we will delete it.

10. International users

We are based in the United States and may process information there and in other countries where we or our providers operate. If you access the Platform from outside the United States, you understand your information may be transferred to and processed in countries with different data-protection laws. Where required, we use appropriate transfer safeguards (such as the Standard Contractual Clauses) for international transfers.

11. Changes to this Policy

We may update this Policy from time to time. We will post the new version with an updated "Last updated" date and, for material changes, provide additional notice (e.g., by email or in-app). Your continued use after changes take effect means you accept the updated Policy.

12. Contact us

CheckHourAC
Florida, USA (full mailing address available on request by email)
Privacy questions: matt@getgoodtwin.com
General support: matt@getgoodtwin.com